Returns & Exchanges
At Houseplant, we want you to be completely satisfied with your home goods; if you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure that all items are returned in their original packaging and in unused condition to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely pack the products in their original boxes with all protective inserts to prevent damage during transit.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing